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FAQ 2017-07-18T05:12:05+00:00

FAQ’s & SERVICE INFORMATION

  • Premium Service (5Mbps download speed) = $59.95/mo.
  • Platinum Service (10Mbps download speed) = $89.95/mo.
  • Sapphire Service (20Mbps download speed) = $119.95/mo.
  • Download speeds are not guaranteed and may vary with network traffic and time of day. Speeds may not be available in your area.
  • Chickadee Wireless will perform one free internet installation per household. (New customers only)
  • There will be a $100 re-installation fee for customers who move from their original free installation location.
  • There will be a $100 installation fee for apartment house internet subscribers.
  • Chickadee Wireless will not place internet subscribers on a “service hold”.
  • New subscribers must have a picture ID and evidence of residency at the requested internet installation address.
  • During the initial free internet installation, Chickadee Wireless will install and program, at no charge, a wireless router purchased or leased from Chickadee Wireless. Installation of additional computers or equipment will be charged at $65.00 per hour.
  • A credit or debit card is required. Visa, MasterCard or Discovery are acceptable cards. We do not accept American Express.
  • All services are provided on a month-to-month basis and no refunds will be made for partial months used.
  • In the event that customer’s credit/debit card is no longer valid, customer’s wireless internet service will automatically be turned off until customer’s credit/debit card is once again valid